Job at a glance
Residence Manager- Cape Town Our client within the Property industry is looking for a dynamic Residence Manager to be based onsite at their premises in Cape Town KEY PERFORMANCE AREAS & RESPONSIBILITIES Building & Operations Management Oversee total day-to-day residence operations, maintenance management, BMS systems, and health & safety (OHS) compliance. Manage property repairs, refurbishments, revamps, and routine preventative/reactive maintenance.
Conduct regular property inspections, building walkabouts, room handovers, and maintenance audits. Maintain property asset registers and monitor utility meter reading schedules. Supervise site staff, including Assistant Residence Managers, handymen, and external service contractors. Manage document storage facilities ensuring secure retention of student files and site records. Student Life & Administration Assist with student application, intake, check-in, key handover, and vacate processes.
Enforce house rules, evaluate incidents of student misconduct, and implement appropriate corrective actions. Establish standard procedures for emergency response, student crises, and student welfare support. Facilitate student life programs, events, mentoring, and continuous engagement. Maintain accurate student schedules, occupancy records, and vacancy tracking schedules. Financial Management Assist the Property Manager with income and expenditure operational budget management.
Manage access control permissions based on credit control recommendations. Prepare and submit monthly client management report packs, financial variance notes, foot traffic statistics, and operational summaries timeously. Assist with internal and external operational and financial audit Contractor & Public Relations Maintain professional relations with external vendors, contractors, and suppliers.
Develop strong working relationships with university support departments and external stakeholders. Assist marketing and PR teams with site tours, open days, and student recruitment efforts. KEY COMPETENCIES & SKILLS Leadership & Management Exceptional leadership, team management, and delegation skills. Strong crisis management, conflict resolution, and problem-solving capabilities. Ability to mentor young adults and respond empathetically to student needs.
Operational & Business Acumen Good understanding of property management, lease agreements, facilities maintenance, and building equipment. Strong administrative, reporting, and budget control capabilities. Technologically proficient with facility and property management software. Minimum Requirements Grade 12 / Matric (Essential) Tertiary qualification in Property Management, Facilities Management, or Hospitality (Preferred) Experience Minimum 6 years' overall related work experience, including at least 2 years in a supervisory/management role.
Direct experience in Student Accommodation management is essential. Proficiency in MS Office and property management software packages. SPECIAL CONDITIONS & REQUIREMENTS On-Site Residence Requirement: As an essential job requirement, the Residence Manager is required to reside in designated on-site accommodation provided by the employer to handle after-hours operational emergencies and student welfare needs.
Working Hours: The role requires flexibility outside standard office hours (08:00 to 17:00), including weekends and evenings when urgent student or operational situations arise. Accommodation Terms: Rent-free, partially furnished accommodation (including utilities and Wi-Fi subject to fair usage) is provided solely for the employee and immediate family, tied directly to the employment contract. Apply online- Please not only shortlisted candidates will be contacted