Retail Operations and Logistics Analyst
SUMMARY: The Retail Operations Analyst will serve as the gatekeeper for communication between Boardriders Home Office and our Retail Stores, while effectively planning and managing Retail Store workloads. In part this will allow the Retail division to efficiently and effectively provide a customer experience un-matched by competitors. The Retail Operations analyst will develop, maintain, manage and coordinate programs that assist in the success of the Retail division, including the management of Retail logistics and all shipping functions.
They will motivate, lead, and communicate with employees throughout the organization, while supporting the Boardriders Retail’s values, mission statement, and beliefs. They will lead, inspire, and energize others to commit to vision, capture minds, and always lead by example. RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities are able to perform the essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. RETAIL LOGISTICS Provide shipment activity analysis Report on and drive process improvements to increase on-time delivery Create efficient solutions to optimize internal transfers between our locations Collaborate with transportation vendors to evaluate accuracy of transit times in systems Collaborate with transportation vendors on lost, damaged, or returned packages through the claims and insurance processes Communicate with and respond to Store employees on delivery exceptions and requests Operations/Communications Administer all forms of communication between the Back-Office Retail Team, Home Office, and Retail Stores Develop an Operational workload calendar to deliver a predictive, cadenced workflow that Retail Teams can plan to, while also protecting peak selling periods Operate and Execute an Operations Communication tool for the Retail division Facilitate implementation of company training programs Coordinate field meetings / schedules and events with the Retail division Manage field (stores / customers) via phone and email to ensure needs are met by Boardriders.
Retail Customer Service Complaints eComm Customer Service Complaints Store Support // Questions Incorrect Ring Forms Product Request Forms Act as project analyst for new Store openings and forecasted closings. Ensure cross functional partners have met their requirements and our Stores have all the necessary tools to execute Act as point of contact for all external vendor accounts, and delegate action items as necessary Perform special projects as needed Create a learning, nurturing, entrepreneurial environment that promotes internal career growth Direct and manage the highest priority to customer satisfaction, including internal customers Effectively manage Retail Store Purchases completed on a monthly cadence Oversee and conduct the Retail monthly bonus payout program Compile all financial reporting and data requests by departments Execute all real estate and property manager relations for structural issues, utilities, permits, business licenses, insurance requests and maintenance on all retail locations in North America in assistance with the Director of Leasing Provide a detailed promotional assessment and review of previous promotions along with competitor promotions for North American Retail Work closely with field and Home Office to create, test and implement new procedures, best practices and programs that drive productivity, reduce labor spend and aligns operational expectations.
Cultivate an environment of open, authentic dialog with DM’s, store teams, and Home Office partners. Solicit feedback for new ideas, see change as an opportunity Other duties as assigned REQUIRED EXPERIENCE/SKILLS/EDUCATION: Minimum 1-2 years of office experience College Degree preferred, or equivalent experience focused within the Retail industry Preferred 3+ years retail in store experience, with 1+yrs of management experience, Logistics experience Must have Excel / Word / MS Outlook / Power Point skills Must exercise tact and urgency while working with deadlines Possess strong leadership, interpersonal and effective communication skills Conflict resolution / relationship building skills, ability to lead, coach, and mentor Eager to participate in all levels of work, constant interest in learning Organized multi-tasker with ability to direct internal / external employee / guest relations Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected Veterans