Job at a glance
Job Category: Interims Location: Newham Dockside, London Borough of Newham Hours Per Week: 36.00 Start Date: Immediate Start Start Time: 09:00 End Time: 17:00 Salary: £320.00 Experience and knowledge: • Experience of successfully leading business analysis projects and service reviews in complex public sector environments, producing high quality analysis which has supported the delivery of sustainable transformational change.
• Experience of undertaking detailed business analysis and service design work to create strategies, services and processes that improve outcomes, deliver efficiencies and operate within a defined corporate operating model. • Experience of redesigning customer journeys to better improve resident experience and service outcomes. • Appreciation of service design and UX, ensuring that process changes improve resident experience.
• Experience of developing requirements for technical and development teams, including recommendations for integration. • Experience of redesigning underlying processes to drive efficiency. • Experience of building excellent relationships with senior managers and Members, with a view to ensuring that corporate visions and priorities are delivered and that an excellent customer service is experienced by those stakeholders.
• Experience of report writing and communications for a variety of audiences, demonstrating numeracy and literacy, and applying expert knowledge. • Experience in dealing with a range of complex and contentious matters requiring a consistently high degree of support, persuasion and advocacy and an awareness of major policy objectives. • Knowledge and understanding of business analysis and information modelling techniques, processes and standards.
• An understanding of Local Government an advantage. • Awareness of information governance issues and legislation. • An understanding of the political context and environment. • Understanding of the issues and challenges relating to significant organisational and strategy change programmes. Requirements of the Role: The Analyst must be sufficiently confident and experienced to: • Carry out the business analysis function to review a number of services and identify, at a high level: a) Cashable savings that can be made through process redesign, automation or the introduction of digital solutions, with costing models and/or validated analysis to support all recommendations; b) Innovative solutions to service delivery; and c) Improvements to resident journeys and experiences.
d) Identify data input and output requirements for the business process and H-CLIC reporting. e) Incorporating user requirements based on user research. • Work independently and proactively ensuring outcomes are achieved in the desired timeframes. • Delivering objectives with a flexible, collaborative and professional approach. • Engage with senior stakeholders and team members to achieve the deliverables which result in the embedding of new ways of working and an improved resident experience.
Experience and Knowledge: The Senior Business Analyst must have: • Experience of working in local authorities or similar sectors with knowledge of the services that are delivered by departments. • Knowledge of solutions that have been implemented in other local authorities to improve service delivery and reduce costs. • Extensive experience of using process redesign techniques (Lean, Systems Thinking, BPR etc) to increase efficiency in cross-functional environments, driving out process waste and improving workflow.
• Extensive experience of quantifying the benefits that can be derived from process redesign and building business cases. • Substantive experience of identifying opportunities for deploying digital solutions. • Knowledge of costing techniques.. • Success in implementing change to service delivery and achieving savings. • Excellent Excel skills – being able to quickly review and manipulate data to determine demand, failure demand and volumes.
• Excellent analytical skills – being able to focus on and draw out clear and concise findings and conclusions from a wide range of information. • The ability to competently use Microsoft software e.g. Word, PowerPoint, Visio for visual reporting and feedback.