Senior Manager, Customer Success Programs & Operations

Responsibilities Scale and operationalize customer experience initiatives across the organization Serve as a strategic partner leading cross-functional programs Build alignment among stakeholders and establish repeatable processes Ensure initiatives successfully move from concept to adoption and long-term sustainment Requirements Systems-thinker with strong relationship building skills Ability to navigate ambiguity and influence without authority Proven track record of creating organizational buy-in and driving execution About the Company BHG Financial is a leader in the financial services space, dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions and personalized concierge service.