Senior Network Engineer

Role Summary This position involves responding to and resolving complex network incidents within a large enterprise environment. The individual will support manufacturing, warehouse, and office locations across North America and globally, ensuring network stability and quick recovery from outages. The role requires a proactive approach to troubleshooting, incident management, and continuous technical development.

Responsibilities - Respond to and resolve high-priority network incidents, including P1 incidents requiring urgent attention and service restoration - Manage and escalate P2 and P3 incidents within the operational support queue - Troubleshoot network issues across OSI Layers 1 through 4, including hardware failures, connectivity issues, and software defects - Support and troubleshoot Layer 2 technologies such as VLANs, trunking, spanning-tree operations, and wireless connectivity - Diagnose Layer 3 routing issues, including IP addressing, inter-VLAN routing, WAN connectivity, and BGP operations - Analyze Layer 4 connectivity problems involving TCP, UDP, firewalls, and application reachability - Support SD-WAN and troubleshooting activities using Cisco vManage and related tools - Investigate site outages and node failures to identify root causes and execute corrective actions - Collaborate with service providers and internal teams to resolve WAN and circuit-related problems - Participate in daily operational reviews, incident tracking, and escalation procedures, supporting a high-volume network environment Qualifications - CCNP certification - 6+ years of enterprise network engineering, network operations, or incident response experience - Strong hands-on troubleshooting experience in large enterprise environments - Deep understanding of TCP/IP fundamentals and the OSI model - Knowledge of troubleshooting Layer 2 and Layer 3 networking issues, including VLANs, STP, BGP, and WAN technologies - Experience supporting Cisco enterprise networking environments and hardware/software failures - Ability to interpret logs, interface statistics, routing data, and telemetry - Familiarity with network security concepts, including firewalls and zero-trust environments - Excellent communication and customer service skills - Relevant education, training, certifications, or equivalent practical experience - Availability to work on a hybrid schedule with at least 3 days onsite each week in Warren, MI, and participate in an on-call rotation Publishing Pay Range: $58.00 - $60.75 Hourly This position offers a hybrid schedule, with time split between the office and remote work.