Senior Solution Architect

Responsibilities Lead scoping and discovery sessions with sales and client teams to understand business requirements Architect solutions that meet client needs, offering best practice recommendations and on-the-fly suggestions Create accurate Statements of Work (SOW) including deliverables, schedules, tasks, and pricing Partner with product, implementation, and sales teams to improve SOW processes and identify product gaps Translate client requirements to internal stakeholders to ensure alignment with product offerings Help build department methodology and tools to improve quality and efficiency Requirements 3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management in a SaaS business Experience with CX, CCaaS, and/or UCaaS solutions Familiarity with creating and managing Web Services (REST/SOAP/WSDL) Proven track record of managing and delivering IT projects for enterprise companies Strong verbal and written communication skills Experience with Salesforce and other CRM platforms preferred Benefits Medical, Dental, Vision, Life and Disability Insurance 401(k) plan Uncapped paid time off for exempt employees 14 paid holidays each year About the Company Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI-first solutions.