Senior Travel Designer Supervisor and Content Expert

Discover Holidays Inc. is seeking a Senior Travel Designer Supervisor and Content Expert to join their team in Vancouver. The position is office-based and is permanent and full time (40 hours a week, and includes some Saturdays on rotation). Salary:  $80,000 annually plus commission. Group benefits include Extended health and dental and a monthly wellness allowance available after 3 months of probation.

Duties: ·      Design and manage higher volume of optimized itineraries balancing traveler experience and commercial value; ·      Reach monthly sales targets and strive to exceed monthly targets; ·      Ensure team is following company procedures, guidelines, and customer service standards; ·      Assist with creating and developing new processes and procedures to streamline the booking process; ·      Recommend and provide input for alternate products and suppliers; ·      Address and resolve inquiries and complaints from customers and clients; ·      Identify discrepancies in costing by reviewing team’s work to ensure accuracy across the business; ·      Assist Manager with hiring and prepare onboarding for new team members; ·      Supervise and support team members to grow team’s skillset and product knowledge; ·      Determine staffing requirements for the team; ·      Evaluate the team’s daily operations and present solutions and recommendations for improvements; ·      Set work schedules for the team; ·      Support and complete special projects assigned for the accounting and IT department; ·      Assist Manager with motivating and maintaining the spirit of the team; ·      Act as Caretaker in the Manager’s absence.

  Requirements: ·      Completion of secondary school is required; ·      A college diploma in Tourism or related field is an asset; ·      At least 2 years of previous work experience in the travel industry is required; ·      English language ability is required; ·      Previous experience of supervising a team is an asset; ·      Destination and product knowledge of Alaska and Canada and specialist destination knowledge of Australia, New Zealand and Fiji is strongly desired; ·      Proven sales ability, reaching and surpassing targets with consistent figures, is desirable; ·      Demonstrated ability to handle high volumes of business is an asset; ·      Customer focused with the ability to take the lead to provide solutions for travel related problems for the team is an asset; ·      Outstanding interpersonal skills and ability to build strong relationships with team, suppliers, and customers is required.

  How to apply: *Please do not call or apply in person. Please email your resume and letter of interest to: [email protected]   OR   Mail resume and letter of interest to: Discover Holidays Inc. 400 – 601 West Hastings Street Vancouver, B.C. V6B 1M8 *Please confirm in your resume that you are legally authorized to work in Canada (i.e.: either a permanent resident or citizen of Canada or a refugee claimant with a valid work permit).