Service Desk Analyst - Systems Integrator

Looking for a role with plenty of growth opportunities? *]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" dir="auto" data-turn-id="request-69dd9b95-ab50-8321-b9ee-685f46a54e3d-2" data-turn-id-container="request-69dd9b95-ab50-8321-b9ee-685f46a54e3d-2" data-testid="conversation-turn-732" data-scroll-anchor="false" data-turn="assistant"> Join a global technology company delivering IT support, cybersecurity monitoring, and technology solutions that help businesses stay secure and competitive.

Backed by a team of experienced IT professionals, the organization supports clients with a wide range of technical services and expertise. This opportunity is for multiple L2 Service Desk Analysts to join a growing support team within a mature MSP operating a 24/7 global support model. Supporting customers ranging from SMBs to enterprise organizations, the role offers exposure to Microsoft infrastructure and cloud technologies within a fast-paced, customer-facing environment.

Don’t miss out on this exciting opportunity and apply today! Responsibilities: Provide L1/L2 support across Microsoft environments Troubleshoot and resolve escalated user and infrastructure issues Support multiple customer environments across cloud and on prem technologies Work closely with senior engineers and project teams Exposure to a wide variety of technologies and customer environments Working setup: Microsoft 365 Active Directory Intune Entra ID SharePoint Azure Exchange Online Additional exposure to networking, firewalls, wireless technologies and tools such as Datto or Autotask would be highly beneficial.

Skills/Must Have: Previous MSP experience highly preferred Strong troubleshooting and customer service skills Experience supporting Microsoft cloud environments Strong communication skills Motivated to learn and progress technically Location: Norwest, Sydney (5 days onsite) Benefits: Mature and highly respected MSP environment Exposure to varied customer environments and technologies Strong learning and progression opportunities Collaborative technical team Excellent platform to progress into Systems Engineering or Projects Salary: Competitive and negotiable depending on experience