Service Management Coordinator

Complete Description: Individual will perform project coordination activities and day to day activities related to service management and service lifecycle management processes, including updates to service portfolio tool and service catalog, coordinating meetings and providing status on services. Individual will also handle miscellaneous tasks and special projects assigned by Service Management Director.

Individual will also provide backup support to the service management specialist in order to effectively and efficiently continue to advance services through the service life cycle management process. What knowledge, skills, abilities, experiences, certifications are needed for this position? Project coordination, Microsoft office tools, oral and written communication skills, organization skills, ability to work with all levels of organization to resolve problems, understands best practices in service management, SharePoint knowledge, ITIL knowledge Skill Required / Desired Amount of Experience IT Project Coordination Required 6 Years Microsoft Office tools (Word, Excel, Powerpoint) Required 5 Years Strong communication skills - written and oral, and organization skills Required 5 Years service management Required 3 Years ITIL knowledge Required 3 Years SharePoint knowledge - (super user, not developer) Required 3 Years