Small Engine Sales & Service Manager

Honey Brook Hardware is seeking a knowledgeable, customer-focused Small Engine Sales & Service Manager to lead our outdoor power equipment sales and service operations. This position is responsible for managing the small engine sales and repair department, overseeing a sales and service team within the hardware store, delivering exceptional customer service, and ensuring efficient day-to-day operations.

As a trusted local hardware store serving the Honey Brook community since 2009, Honey Brook Hardware offers tools, outdoor power equipment, paint, grills, hunting and fishing supplies, and in-store services including small engine and power tool repair. The Small Engine Sales & Service Manager will play a key role in maintaining our reputation for quality products, expert advice, and outstanding service.

Key Responsibilities Lead, supervise, and develop the small engine sales and service team within the hardware store. Manage daily operations of the outdoor power equipment and small engine repair department. Drive sales of outdoor power equipment, accessories, replacement parts, and related products. Provide expert product recommendations and technical guidance to customers. Coordinate the intake, scheduling, and completion of repair and maintenance work.

Ensure quality control standards are maintained for all repairs and service work. Monitor department performance, inventory levels, and service turnaround times. Maintain strong customer relationships and resolve customer concerns professionally and effectively. Train and mentor team members on sales techniques, product knowledge, and repair processes. Work closely with store leadership to achieve sales, profitability, and customer satisfaction goals.

Ensure compliance with safety policies and manufacturer service procedures. Assist with merchandising, promotional activities, and seasonal product planning. The Ideal Candidate Will Have the Following Qualifications 3+ years of experience in small engine repair, outdoor power equipment, or a related field. Previous supervisory or management experience. Strong knowledge of small engines, outdoor power equipment, and power tools.

Proven ability to lead and motivate a team in a retail and service environment. Excellent customer service and communication skills. Strong organizational, problem-solving, and time management abilities. Ability to manage multiple priorities in a fast-paced hardware store setting. Proficiency with service documentation, inventory management, and basic computer systems. Physical Requirements Ability to lift and move equipment and merchandise weighing up to 50 pounds.

Ability to stand, walk, bend, and work in a retail and service shop environment for extended periods. Comfortable working around mechanical equipment, tools, and repair operations. What We Offer Competitive compensation based on experience. Opportunity to lead a growing department within a respected community hardware store. Supportive, team-oriented work environment. Apply Today!