Strategic Account Manager New York (Remote/Hybrid)

AtEnterpret , we’re building the future ofCustomer Intelligence— helping companies deeply understand their customers by transforming feedback, conversations, and qualitative data into actionable insights through AI. Our platform enables teams across product, marketing, and customer success to make faster, customer‑led decisions that drive growth and retention.We’re looking for aStrategic Account Managerto lead and grow relationships with our largest and most strategic customers.

Reporting directly to theGlobal VP of Sales , this is afounding role —you’ll define how we drive renewals, expansions, and long‑term value across our enterprise customer base. This role can beremoteorhybrid (New York City) .You’ll thrive in ambiguity, build structure from the ground up, and collaborate across teams to define and execute a scalable, strategic account motion. As a key member of the go‑to‑market organization, you’ll partner closely withCustomer Success, Account Executives, and Pre‑Salesto ensure seamless handoffs, knowledge transfer, and aligned customer outcomes.

You’ll act as a trusted consultant to our customers—deeply understanding their business priorities and leveraging insights to challenge their thinking, uncover opportunities, and strengthen their partnership withEnterpret .What You’ll DoOwn and expand relationships with our largest enterprise accounts, drivingrenewal and growth .Serve as theprimary strategic point of contactfor senior customer stakeholders.Develop and executeaccount growth strategiesin collaboration with Customer Success, Sales, and Product.Leverage aChallenger Sales&Force Managementapproach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success.Collaborate with internal teams to ensure aseamless customer experience —from pre‑sales through implementation and beyond.Analyze account performance and usage data to identify trends, risks, and opportunities for expansion.Represent the customer internally, providing actionable insights that influence roadmap and go‑to‑market strategy.Help design and operationalize therenewal and expansion motionas we scale.You’ll Know You’re Successful When:Renewal and expansion targets are met or exceededYou’ve established repeatable processes for account planning, renewal forecasting, and executive engagement.Internal teams (Sales, CS, Product) rely on your customer insights to inform roadmap and strategy.Customers cite you as a trusted strategic advisor in ad‑hoc or QBR feedback.Requirements:Experience:7–10 years of demonstrated success in high‑ambiguity, fast‑paced environments, ideally within companies that have scaled rapidly from early‑stage to growth‑stage.Skills:Proven ability tomanage cross‑functional initiativeswith a strong bias forexecution and measurable results .Deep experience instrategic selling, prospecting, and expanding into new buying centerswithin large enterprise accounts.Demonstrated success inbuilding scalable renewal and expansion motions , including forecasting, playbook development, and process improvement.Strong understanding ofAI technologiesand the ability to translate technical capabilities into business value for customers.Proficiency with modern sales and customer engagement tools and comfort working with data‑driven account insights.Ability toanalyze product usage trendsto identify early signals of growth, expansion, or risk and take proactive action.Exceptional communication, presentation, and relationship‑building skills across technical and executive audiences.Research shows that women and other underrepresented groups often don’t apply for roles unless they meet every qualification.If you’re excited about this role and think your experience aligns with most of what we’re looking for, we’d love to hear from you.Exceptional candidates are always considered.Benefits and Perks:Autonomy and Ownership:Influence and shape the future of an early‑stage startup.Competitive Compensation:Highly competitive salary and early‑stage startup equity.Health Coverage:Comprehensive medical, dental, and vision insurance.Retirement Plan:Comprehensive benefits package, including a 401(k).Time Off:Generous vacation policy to help you recharge.Parental Leave:Maternity and paternity leave to support your growing family.#J-18808-Ljbffr