Tech Lab Monitor

Short Description: This role is focused on level-1 support for innovation center and conference room facilities. Complete Description: The ideal candidate must have excellent customer service and communications skills. Candidate must be able to: - answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts - configure/setup rooms to meet customer requirements - assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing - escalate system issues to appropriate support area for quick resolution - maintain a positive outlook, be professional, and provide excellent customer service Greater detail outlined in the skills matrix.

Work during core business hours of 7:00 AM – 5:00 PM, Monday - Friday, not to exceed a 40 hour work week. At least 1 year of relevant experience working in a technical IT environment. Skill Required / Desired Amount of Experience Effective communications skills to understand customer requirements when schedule facilities Required 1 Years Must have the knowledge and ability to solve basic IT problems Required 1 Years Understand and comply with State of Iowa security requirements Required 1 Years Ability to enter tickets into a service desk call center application Required 1 Years Knowledge of Google suite of products Required 1 Years Experience with VDI end device support Required 1 Years answer customer questions about room scheduling and assist customers in reserving facilities/resolving scheduling conflicts Desired configure/setup rooms to meet customer requirements Desired assist trainers with software installation in the learning center, assist customers with system setup/login, network access, and videoconferencing Desired escalate system issues to appropriate support area for quick resolution Desired maintain a positive outlook, be professional, and provide excellent customer service Desired