Job at a glance
As a Technical Service Co-ordinator, you ensure that all service activities run smoothly, efficiently and with a focus on the customer. You combine technical knowledge with planning, work preparation and customer contact, and act as the central point of contact for after-sales service. • Coordinating call-outs, maintenance visits, installation jobs and service requests. • Setting priorities based on urgency, impact and customer interest.
• Monitoring and optimising the scheduling and deployment of service technicians. • Handling technical enquiries from customers by telephone and email. • Carrying out an initial technical analysis and ensuring technicians are fully prepared. • Organising work preparation and ensuring parts are available in good time. • Providing technical documentation, diagrams and manuals for the technicians. • Maintain contact with suppliers for technical support.
• Propose maintenance contracts and follow up on preventive maintenance schedules. • Analyse recurring faults and propose improvements. • Contribute to the further professionalisation of the after-sales service in collaboration with engineering and management.