Technical Services Representative
Who We Are? PAGE-BREAK PAGE-BREAK PAGE-BREAKElevate Outdoor Collective is an alliance of iconic outdoor and winter sports brands with a specialized focus on skiing, snowboarding, and snowshoeing. With each unique brand maintaining its own individual points of view and driving independent innovation, the Collective is fueled with the strength of world-class development facilities and engineers, global distribution channels and committed outdoor lifestyle enthusiasts and experts.
Our brands include K2 Skis, K2 Snowboards, Marker, Dalbello, Völkl, RIDE Snowboards, LINE Skis, Backcountry Access, Atlas Snowshoe Co., Tubbs Snowshoes, Madshus, and K2 Skates. PAGE-BREAK PAGE-BREAK PAGE-BREAK?? PAGE-BREAK PAGE-BREAK PAGE-BREAKWith an international portfolio of world-renowned brands recognized as trailblazers in innovation, performance and, most importantly, fun times by active lifestyle enthusiasts across the globe, Elevate Outdoor Collective will continue its mission to progress the culture of each and every outdoor endeavor it represents.
As “One Team” backed by world-class development facilities and product engineers, incredibly talented athletes and ambassadors and a top-notch crew of employees who live and breathe the outdoor active lifestyle, Elevate Outdoor Collective is eager to take things to the next level.? PAGE-BREAK PAGE-BREAK PAGE-BREAKPosition Overview PAGE-BREAK PAGE-BREAK PAGE-BREAKThe Tech Services Rep (TSR) serves as a product expert to offer dealers and customer top notch product information and service whether by phone, e-mail, or through our websites.
Product knowledge being key in this role, he/she works not only with the customer, but trains and communicates with Elevate internal teams; including Development, Quality, Warranty, Legal, Sales & Marketing, and Customer Service to gain that product knowledge and learn of potential issues with a product. The Tech Services Rep will therefore have the knowledge to offer the customer the best recommendations to resolve issues with defective products.
This may require sending warranty parts or advising on correct retail parts to and for the customer. And in the case of a warranty claim for the full product, setting up and maintaining WRMAs (Warranty Return of Materials Authorization) so that the customer can ship the product to the Warranty Department for repair or replacement. Additionally, he/she identifies and reports any newfound off-quality issues from the field to Development, Quality, Warranty, and Legal so that proper corrective actions may be taken.
Additionally, the TSR may be asked to participate in use of the products in their category specific specialty to enhance product knowledge. PAGE-BREAK PAGE-BREAK