Job at a glance
To Apply for this Job Click Here Job ID: 892317 Malone is hiring Kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all kiosk locations. Hourly Pay: $ 20.00/hr Location: Louisville, KY Key Responsibilities Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or customer via phone IVR system Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group Document, track, and monitor problems to ensure timely resolution Perform other job related duties as delegated by leadership team Support and leverage other associates within the department to share best practices and knowledge **Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support.
The schedule will remain consistent week-to-week.** Education & Experience High school diploma or GED required; additional technical certification preferred Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology Experience in a call center environment highly preferred Experience with ticket tracking software and technical documentation preferred Knowledge, Skills & Abilities Excellent customer service, interpersonal and communication skills with high attention to detail Strong trouble-shooting, problem-solving and multi-tasking abilities Ability to work independently within established process and direction guidelines Efficient time management practices and ability to prioritize work Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.) Basic knowledge of system file drivers Basic skills with Microsoft Office Basic knowledge of iOS and Android systems preferred Ability to adapt in a fast-paced, collaborative, and changing environment This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned.? Open availability – must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support. Malone Workforce Solutions is an Equal Employment Opportunity Employer. #lr1 2000000 To Apply for this Job Click Here