Technical Support

Complete Description: *local candidates strongly preferred *ONLY in-person interviews will be conducted, NO Skype, NO exceptions. IT Support Level 1 / Administrative Support Level 1 Position for Dept. of Veterans Services' Infrastructure Technology Support Team (DVS IT) ? Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.).

? Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various commercial business software products. ? Basic knowledge with setup, configuration, and troubleshooting of mobile devices. ? Basic experience with the setup and support for IT presentations utilizing equipment and software. ? Basic experience with creating and providing IT training in person and/or through electronic media or paper.

? Basic experience with IT inventory control and reporting. ? Basic experience with analog and digital phone configuration and troubleshooting. ? Working knowledge and experience with computer application installation, administration, and training. ? Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.

? Possesses excellent customer service skills and is teamwork oriented. ? Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner. ? Possesses good organization, coordination, and time management skills. ? Possesses the ability to create documentation on technical issues and solutions that are easy to understand. ?

Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Skill Required / Desired Amount of Experience Basic knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.). Required 1 Years Basic knowledge of supporting Windows Operating System, Microsoft Office suite, Internet Web Browsers, Anti-Virus Software, and various software.

Required 1 Years Basic knowledge with setup, configuration, and troubleshooting of mobile devices. Required 1 Years Basic experience with the setup and support for IT presentations utilizing equipment and software. Required 1 Years Basic experience with IT inventory control and reporting. Required 1 Years Basic experience with IT staff training via in person or electronic media. Required 1 Years Basic experience with analog and digital phone configuration and troubleshooting.

Required 1 Years Working knowledge and experience with computer application installation, administration, and training. Required 1 Years Possesses professional and courteous attitude with customers, team members, and support vendors with the ability to communicate clearly & effectively. Required 1 Years Possesses excellent customer service skills and is teamwork oriented. Required 1 Years Possesses excellent problem solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

Required 1 Years Possesses good organization and time management skills. Required 1 Years Possesses the ability to create IT documentation on technical issues and provide solutions that are easy to understand. Required 1 Years Ability to lift up to 50 lbs. and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing. Required 1 Years Has worked in a Commonwealth of Virginia Executive Branch Agency and/or the VITA/NG Partnership Highly desired 1 Years Has worked with the Department of Veterans Services in some capacity (employee or contractor).

Highly desired 1 Years