Tier 3 Engineer - Systems Integrator

Looking for a role with plenty of growth opportunities? Join a growing managed services provider delivering practical, cost-effective IT solutions and reliable support to help businesses manage their technology needs as they grow. The organisation focuses on building long-term partnerships through expert guidance and dependable IT services. The role offers the opportunity to join as a senior-level engineer and act as the final technical escalation point for complex infrastructure, cloud, networking, and security issues across multiple client environments.

You’ll focus on solving high-impact technical problems, identifying root causes, and establishing technical standards across managed environments. If this sounds like a fit for you, apply today! Don’t miss out on this exciting opportunity and apply today! Responsibilities: Serve as the final escalation point for complex incidents. Perform root-cause analysis and eliminate recurring issues. Lead technical response during major outages and security incidents.

Develop and maintain infrastructure and security standards. Design and maintain Microsoft 365 and Entra ID environments. Manage Windows Server, Active Directory, Group Policy, DNS/DHCP, and certificates. Design and maintain Azure infrastructure and cloud services. Configure firewalls, switching, routing, VPN, wireless, and SD-WAN/SASE environments. Manage virtualization, backup, disaster recovery, and restore testing.

Support security assessments and compliance requirements. Review architecture, scope, and technical designs for projects. Lead select high-complexity infrastructure implementations. Ensure projects transition successfully into managed services. Mentor Tier 1 and Tier 2 engineers. Develop documentation, runbooks, and standard operating procedures. Automate recurring tasks using PowerShell and RMM scripting.

Improve monitoring, alerting, and proactive remediation. Contribute to technical hiring and candidate assessments. Skills/Must have: 5+ years in MSP, IT consulting, or multi-client environments. 2+ years at senior/escalation-level responsibility. Expert Windows Server and Active Directory expertise. Strong Group Policy, DNS/DHCP, and certificate services knowledge. Strong Microsoft 365 and Entra ID experience.

Exchange Online, Intune, SharePoint, Teams, and Conditional Access. Hands-on Azure infrastructure experience. Strong TCP/IP, VLAN, routing, and switching knowledge. Business-class firewall configuration experience. Site-to-site and remote-access VPN experience. PowerShell administration and automation proficiency. Practical EDR/XDR and email security experience. MFA, patching, vulnerability management, and incident response.

Strong troubleshooting and root-cause analysis skills. Excellent communication with technical and non-technical stakeholders. Strong documentation and PSA/RMM experience. Ability to manage multiple concurrent escalations. Valid driver's license and reliable transportation. Benefits: Health, dental, and vision insurance Company-paid life insurance Disability coverage 401(k) with company match Paid time off and holidays On-call differential Hybrid or fully remote flexibility Salary: $100,000-$140,000 Based on Experience