Job at a glance
Responsibilities Support traders in their daily operations and handle their requests Monitor system stability and respond quickly to issues Work with tickets and help resolve incidents Collaborate with the development team to report bugs and improvement ideas Maintain and update documentation and knowledge base Suggest improvements to make processes faster and more efficient Requirements Experience in Operations or Support roles Experience in high-load environments (fast response, multitasking) English level B2 or higher Experience with Jira, Confluence, and other Atlassian tools Understanding of incident management and customer support principles Basic knowledge of trading and financial systems Strong communication, teamwork, and reasoning skills Benefits Opportunity to stay in corporate housing in Dubai and Cyprus for 2-3 weeks during trips Extended health insurance including dental care and annual check-ups Free sports activities including cycling, running, and swimming Partial compensation for tennis, gym memberships, and rehabilitation Compensation for external professional education Full access to internal educational and cultural events