Job at a glance
The Aftermarket Sales Representative is responsible for generating revenue by engaging current and prospective customers through strategic outbound calling, one-to-one communications, social engagement, field marketing and more. The primary purpose is to create opportunities for the sales of Doors, Frames and Hardware, and ultimately become a trusted advisor to customers such as, K-12 Schools, Healthcare, and College/ Universities.
Essential Functions• Obtain, maintain, and optimize customer relations through planned and regular sales visits and communications for given territory • Call on predefined customer and prospect lists to generate sales opportunities and follow up on new leads and opportunities within a competitive, fast-paced sales environment• Place 30-50 phone-based cold calls daily to aggressively pursuing retailers and develop new leads and potential customers• Obtain orders and establish new business by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors• Service and build upon existing accounts, including resolving customer complaints by investigating problems • Respond to, engage with, and qualify inbound leads and inquiries via phone, email, and live chat• Achieve or exceed department quotas, sales goals and objectives, and deadlines• Identify target prospects and create strategic action plans to develop the accounts as customers• Follow up on all customer leads from external and internal sources• Submit orders by referring to price lists and product literature• Communicate regularly with key decision makers, such as: directors of maintenance and/or security, school superintendents and locksmiths• Maintain accurate and detailed activity notes, such as daily calls logs, results reports, weekly work plans, and monthly/annual territory analyses, to be reviewed periodically with manager• Contribute to team effort by accomplishing related results as needed • All other duties as assigned Minimum Qualifications• Associate’s or Bachelor’s Degree, or an equivalent combination of education/experience• At least 3 years of related sales experience in construction and/or building supply sales• Experience with high volume cold calling Knowledge, Skills and Abilities • Strong Customer Relations skills• Strong Verbal and written communication skills• Proficient computer skills, including mainframe programs and Microsoft Office Suite• Must have good attention to details and strong organizational skills• Ability to be persuasive and influential in verbal and written communications• Working knowledge of Door Hardware, Locks and Access Control • Strong interpersonal skills • Strong sales and phone skills are a must.
Able to problem solve and resolve inquiries both internally and externally. Supports the sales cycle in full, and is able to act independently. Highly motivated and personable presence essential and must be able to meet quotas and sale initiatives. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this role, the employee is regularly required to talk, hear, and see. The employee is frequently required to stand, walk, use hands to handle or feel objects, and reach with hands and arms. This role requires frequent lifting of items weighing 5–25 pounds and occasional lifting of up to 50 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
Work Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. This position operates in both a professional office setting and a warehouse environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Occasional travel to project sites may be required.
Warehouse conditions include proximity to forklifts and other heavy machinery and the use of various tools and hardware. Employees may be subject to frequent heavy lifting and exposure to variable weather conditions, including extreme heat and cold. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed in this job description are representative of the knowledge, skills, and/or abilities required to fulfill the essential functions of the role. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.