Job at a glance
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio Schedule: Full-time What You’ll Do: As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential: Base Pay: $15+ per hourCommission Opportunity with MultipliersEstimated Total Earnings: $42,000–$60,000+ annuallyTop Performers earn around $80,000 - $100,000 annually Schedule Expectations: We know that work-life balance is important to you and your family! Monday–Friday: 10:30 AM – 7:00 PMAround every 4th Saturday required, 8:30 AM – 5:00 PM, with a day off during the same weekOvertime required monthly with the opportunity for additional overtimeSchedules are provided in advance Remote Work Expectations: Dedicated, private workspace requiredHigh-speed wired internet (no Wi-Fi-only or satellite connections)Company-provided equipmentPaid training with full attendance required What We’re Looking For: 1+ year customer service or call center experienceStrong communication and problem-solving skillsAbility to navigate multiple systems and handle high call volumeComfortable identifying sales opportunities while supporting customersSelf-motivated and able to work independently Why Join Us: Robust earning potential:Competitive benefits: 401k contribution and match, medical, dental, vision, life insurance, PTO, and holidaysPaid training and ongoing developmentSupportive team environmentOpportunity to grow into advanced rolesDiscounted Shentel services in specific areas Our Mission: We’re committed to delivering exceptional service while keeping our communities connected.
Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!