Job at a glance
Sales Engineer - US/Canada Residents only, Full-Time, Salary $130K-$160K Minimum 3-5 years of work experience - fully remote position. Freshers are also encouraged to apply. About us: The Future of AI is Patterned We are a stealth-mode technology startup that is revolutionizing the way AI is used. Our platform uses pattern recognition to train AI models that are more accurate, efficient, and robust than ever before.
We are backed by top investors and we are hiring for almost everything! If you are passionate about AI and want to be a part of something big, then we want to hear from you. Make a positive impact on the world. Be a part of a fast-growing startup. If you are interested in learning more, please visit our website. We are looking for people who are: Passionate about AI. Excellent problem solvers. Team players.
Driven to succeed. Requirements Job description: As a Sales Engineer , you will be responsible for assisting in all client service-related functions for our business, as well as contributing creative ideas. The AE provides administrative and full client service support, assists in day-to-day influencer relations, and is an integral part of client relationship management. This includes maintaining a high level of awareness of client activities, detail-oriented program and project management, and professional communication.
Responsibilities Include: Will be our Subject Matter Expert (SME), technical advisor, and product advocate across our products and services in support of sales efforts, including facilitating all technical evaluations and demos Experience working with a diverse portfolio of clients including SMB and enterprise Collaborate with the Account Executive team and potential clients to discover current systems/processes, system requirements, and potential gaps, pain points, and goals Create and conduct quality technical product presentations/demonstrations to prospects via telephone, web meetings, and occasionally face-to-face Collaborate with clients and Product and Engineering to assess integration needs and configurations Work closely with the Sales team to ensure timely feedback on sold accounts for ongoing management and retention Oversee Proof of Concept and evaluation support for enterprise accounts during pre-sales cycles and guide to successful customer conversion Establish appropriate support expectations and be able to identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process Establish and nurture strong relationships throughout the sales cycle Maintain sales demonstration database necessary Consistent use of CRM (Salesforce) to record sales activity and customer information Assist with in-house post-sale handoffs between Sales and Customer Success Basic Qualifications: 3-5 years of relevant experience relating to Sales Engineering (or technical equivalent), Customer Success, or Consulting Extensive knowledge of business processes, field service management software, or the service industry is highly desired Software as a Service (SaaS) software delivery experience is highly desired Methodical approach to customer discovery and effectively identifying and documenting technical customer requirements and communicating to cross-functional teams across Product, Customer Success, and/or Engineering Ability to translate complex technological concepts into accurate and easy-to-understand language Fami Familiarity with, and desire to continue learning about, API architecture and data integration, to support partner and channel integrations Comprehensive knowledge of computers, tablets, and various mobile devices (iOS and Android) Strong verbal, written, and interpersonal communication skills required Ability to quickly learn and adapt in a fast-paced, team-based environment You’re a Great Fit if You’re Someone Who: Is a creative problem solver and an active listener Thrives in and takes initiative in a fast-paced, mature start-up environment, remaining at ease and calm with frequent pivots in priorities Is a self-starter with a competitive spirit and passion to excel Possesses excellent analytical and organization skills, the ability to meet deadlines, a sense of urgency, and attention to detail while seeing the big picture Has a passion for mentoring and encourages team growth by sharing your knowledge, skills, best practices, etc.
Values winning and losing together as a collective team with a focus on serving our customers Brings an “owner” mentality and is a natural leader who can bring together cross-functional stakeholders to reach a consensus. Benefits Special Benefits you will love: Flexible vacation, unlimited paid holidays, and paid sick days 401(k) with up to 2% employer match Health, vision, and dental insurance Why Patterned Learning AI?
Patterned Learning AI is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.
Patterned Learning AI is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.