Job at a glance
This is a clerical support position responsible for performing customer service duties. The primary function of this position is to respond to fixed-route and paratransit customer inquiries, including, but not limited to: bus routes, schedules, complaints, commendations, lost and found items and general information for Palm Tran customers. Work requires the ability to communicate effectively to provide accurate information and log precise information into a database and software package.
Supervision is received from the Customer Service Supervisor who reviews work through observation and written reports. Graduation from high school or equivalent recognized certification (GED). Six (6) months of previous customer service experience with in a call center environment and inputting of customer data; or an equivalent combination of related training and experience. Experience with Microsoft Word and Excel.
Experience providing customer service in a public transit or paratransit environment, including responding to route and schedule inquiries, assisting with trip planning, and documenting customer complaints and commendations. Experience using Trapeze PASS, COM, or similar transit customer service software. Bilingual – English/Spanish