Job at a glance
This position performs specialized administrative work advising and assisting veterans and their dependents in matters pertaining to their rights and benefits under various federal and state statutes. Works independently under the general direction of the Veterans Service Manager. Communicates with the veteran's community and all veterans' organizations, as well as the civic and business community, as directed.
Participates in and attends conferences and conventions relating to the field of veterans’ affairs so as to be current and knowledgeable on all matters affecting veterans' benefits. Advises and assists veterans or their dependents in presenting claims for disability compensation, pension, medical care, insurance, burial, vocational rehabilitation, loans, job counseling, and other claims for benefits which they may be entitled to under federal and state statutes.
Contacts doctors and other individuals relative to furnishing official affidavits and evidence for individual claimants. Inputs information on assistance provided into computer program on a daily basis. Participates in development of outlines for in-house training sessions as necessary to inform staff of new or changing laws regarding veteran benefits. Represents veterans before various officials as necessary to establish veterans claim.
Conducts routine visits to veteran’s residences to assist with claims and service requests. Performs other job-related duties as required. These essential job functions are not to be construed as a complete statement of all duties performed. Education and Experience: Associate’s degree from an accredited college or university in a related field and four (4) years of experience, or an equivalent combination of education and experience.
Licenses, Certifications, or Registrations: Possess and maintain a valid Florida driver's license with an acceptable driving record. Must be a veteran who served as a member of the Armed Forces of the United States during a period of war, as defined in Title 38, U.S.C.; who served at least 18 months' active duty in the Armed Forces; and who was separated from such service under honorable conditions, or the surviving spouse of any such veteran.
Any honorably discharged veteran who was so discharged for service-connected or aggravated medical reasons before serving 18 months of active duty; who completed a tour of duty other than active duty for training, regardless of the length of the tour; or who satisfied his or her military obligation in a manner other than active duty for training or reserve duty shall be eligible. Must satisfactorily complete State of Florida Department of Veterans' Affairs training upon hire and periodic refresher training thereafter.
Knowledge, Skills, and Abilities: Knowledge of the laws, rules, and regulations governing veterans' benefits under federal and state statutes. Ability to exercise good judgment in counseling and in assisting in the solution of veterans' problems. Ability to enlist and retain the respect, confidence, and cooperation of veterans and veterans' agencies. Knowledge of the laws, rules, and regulations governing veterans' benefits under federal and state statutes.
Ability to exercise good judgment in counseling and in assisting in the solution of veterans' problems. Ability to enlist and retain the respect, confidence, and cooperation of veterans and veterans' agencies. Ability to interpret and enforce various federal and state statutes dealing with veterans' affairs. Ability to establish and maintain effective working relationships with employees, veterans, their dependents, civic groups, and the general public.
Ability to communicate clearly and concisely, orally and in writing. ENVIRONMENTAL CONDITIONS : Work is performed primarily in a standard office setting. The position involves frequent contact with staff and the public and requires the use of computers and standard office equipment. Duties are typically performed at a desk or workstation and may involve extended periods of sitting, with occasional standing, walking, bending, and reaching.
The work may occasionally require lifting or carrying objects up to 20 pounds. SUPPLEMENTAL INFORMATION: This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
ATTESTATION I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation.
I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation. If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I have discussed any questions I may have had about this job description prior to signing this form. _______________________________________ _________________________ Employees Signature Date _______________________________________ ____________________________ Employees Name (Please Print) Employee Number