Product Manager

Product Manager     Role Overview   Upshop is seeking a Product Manager responsible for helping define, build, and deliver product capabilities within Upshop’s retail operations platform. This role will partner closely with engineering, design, data, and customer-facing teams to develop solutions that help grocery retailers improve operational efficiency, reduce waste, and drive profitability.

  The Product Manager will work directly with customers and internal stakeholders to understand operational challenges and translate them into clear product requirements and priorities. This role requires someone comfortable working in a SaaS product environment with an understanding of APIs, integrations, and platform-based software systems.   The ideal candidate can effectively collaborate with both technical teams and retail operators, ensuring that product solutions are technically sound while addressing real-world operational needs.

    Key Responsibilities   Product Strategy & Planning   Contribute to the development and execution of product strategy and roadmap initiatives   Identify product opportunities based on customer feedback, operational challenges, and market trends   Define product priorities aligned with company objectives   Develop product requirements, use cases, and user stories   Product Development & Delivery   Partner with engineering and UX teams to design and deliver new product capabilities   Participate in agile development processes including sprint planning, backlog grooming, and release planning   Ensure product features meet functional, usability, and scalability requirements   Support testing, validation, and product launch activities   Customer & Market Engagement   Engage directly with customers to understand operational workflows and product needs   Conduct customer interviews, feedback sessions, and discovery activities   Gather insights from sales and customer success teams to inform product decisions   Represent customer needs within the product development process   Technical Collaboration   Work closely with engineering teams on features involving APIs, integrations, and SaaS platform capabilities   Translate business and operational requirements into technical product specifications   Support integration requirements with retailer systems and third-party solutions   Cross-Functional Collaboration   Partner with engineering, UX, data science, revenue, and customer success teams   Support go-to-market readiness for new product releases   Communicate product updates and priorities across internal stakeholders     Qualifications   Required   Bachelor’s degree in business, technology, engineering, or related field (or equivalent experience)   3–6+ years of experience in product management or product-related roles   Experience working in SaaS or enterprise software environments   Experience collaborating with engineering teams in an agile product development environment   Strong communication and stakeholder management skills   Ability to translate customer and business needs into clear product requirements   Technical Knowledge   Working knowledge of APIs, integrations, and modern SaaS platform architecture   Ability to collaborate effectively with engineering teams on technical product features   Familiarity with product management tools and agile workflows   Familiarity with  AI-enabled tooling and emerging AI capabilities ,  including the ability to evaluate opportunities for AI-driven features within SaaS products.

  Preferred Experience   Experience in grocery retail, food service, supply chain, or store operations technology   Exposure to data-driven product development   Familiarity with AI-enabled tools, automat