Job at a glance
The Principal Product Manager, Mobile App is accountable for the vision, strategy, and measurable business outcomes of the mobile app experience for KFC US. This leader will lead an empowered product squad to define, deliver, and continuously improve digital experiences that delight guests, work for restaurant operations, and drive meaningful business impact—building solutions that are valuable, usable, feasible, and viable.
This role is explicitly oriented around outcomes over output: the successful candidate is not a backlog administrator or project coordinator; they are the product leader who brings together customer insight, data, design, and engineering to solve high leverage problems and deliver compounding impact. The Mobile App is a top tier growth and brand surface that must balance: Guest experience and conversion across browse → order → pay → pickup/delivery → post purchase Restaurant operations realities (throughput, accuracy, readiness, exception handling) Promotional and loyalty economics, offer integrity, fraud/abuse prevention Platform and engineering health (reliability, performance, security, scalability, instrumentation) Franchise / field stakeholder viability and adoption