Optical Customer Service Associate

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity. Responsibilities Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences Recommend lens options and coatings to meet visual needs Perform accurate optical measurements and basic eyewear adjustments Provide guidance on Managed Vision Care benefits and coverage Ensure accurate pricing, POS entry, and delivery time estimates Support a strong retail sales culture through product knowledge and effective selling skills Build positive relationships with doctors, teammates, and patients Maintain merchandising standards and keep the optical area clean and organized Collaborate with the team to improve sales and patient experience Perform additional duties as assigned by the Store Manager Qualifications High school diploma or equivalent 1–2 years of retail sales or customer service experience preferred Strong communication skills and a positive, energetic attitude Ability to multitask in a fast-paced environment Detail-oriented with strong follow‑through Comfortable learning new skills and adapting to change Computer proficiency preferred What We’re Looking For Passion for helping patients see their best Team player with a positive, adaptable mindset Strong sales skills and accountability for results Ability to provide clear, friendly, and professional communication Willingness to learn and grow within the optical field Schedule Office open Monday–Saturday Closed Sundays and major holidays Evening and weekend availability required Why Join Us Supportive, team-oriented environment Training provided — no optical experience required Meaningful work helping patients improve their vision and confidence Competitive hourly wage based on experience