Job at a glance
Service Advisor Description Toyota of Cool Springs is seeking an organized and detailed Service Advisor. SUMMARY Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities Greets customers promptly Obtains customer and vehicle information Clearly reports all vehicle symptoms as described by the customer Determines and recommends needed maintenance base on age, mileage, and vehicle history Prepares complete and accurate estimate of cost for labor and parts Establishes follow-up time Monitors the progress of each vehicle throughout the day, updating customers frequently Verifies that final invoice reconciles with work performed on the repair order Explains all completed work and charges to customers Qualifications Minimum 1 year experience in a service advisory role Knowledge of automobiles Positive attitude High volume mentality Customer Satisfaction Index focused What We Offer 401(k) Savings Plan with Employer-Match Medical Insurance Dental Plan Vision Plan Basic Life Insurance Accident & Critical Illness Insurance Paid Vacation 5-Day Work Week Locally Owned We promote from within