Job at a glance
Location: Inwood, NY Employment Type: Full-Time Are you passionate about delivering exceptional customer service and ensuring smooth global operations? Join our team as an Account Specialist , where you'll play a key role in coordinating international shipments and supporting clients with precision and care. What You'll Do Communicate with global agents to select carriers and determine optimal routing for shipments.
Calculate volume, weight, and dimensions using both metric and imperial systems. Prepare accurate shipping cost quotations and create billing for approval. Provide outstanding customer service via email and phone, handling inquiries and requests promptly. Monitor shipments from origin to destination, ensuring timely delivery. Maintain and update client SOP requirements. Assist with special projects as assigned.
What We're Looking For Experience: 3+ years in a similar or related role. Strong verbal and written communication skills. Knowledge of shipping regulations and dangerous goods handling. Excellent organizational skills with the ability to multitask and meet tight deadlines. A positive, team-oriented attitude and passion for customer service. Education High school diploma required; industry certifications are a plus.
Why Join Us? We offer more than a job-we offer a career path. You'll join a collaborative team that values precision, innovation, and customer success. Expect a dynamic work environment, opportunities for professional growth, and the chance to make a real impact on global operations. Our culture emphasizes teamwork, continuous learning, and delivering excellence for our clients Benefits: Eligibility to enroll in the health insurance plans (medical, dental, vision) 30 days after your date of hire.
- 401k / retirement plan, with company match of 50% up to 10% - Life Insurance, Long Term Disability, Short Term Disability, Critical Illness, Identity Theft Protection available for enrollment E-Verify Notice: We participate in the U.S. Department of Homeland Security's E-Verify program to confirm employment eligibility. All new hires will be required to complete the E-Verify process as part of onboarding.