Job at a glance
Position Overview We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to oversee and manage top-tier service accounts, ensuring the successful delivery of Rx Technology IT solutions. the TAM will serve as a strategic advisor and technical liason between our clients and internal teams, driving customer satisfaction, solution adoption and long-term value. Key Responsibilities * Serve as the primary technical point of contact for Top Managed Service Accounts * Build and maintain strong, long-term relationships with key stakeholders within client accounts.
* Understand client business objectives and align Rx Technology IT solutions to meet those goals. Solution Design & Delivery * Collaborate with sales, engineering, and service delivery teams to develop tailored IT solutions * Create and manage Bill of Materials (BoM) and Statements of Work (SoW) for professional services engagements * Ensure timely and successful delivery of solutions according to customer needs and objectives Strategic Planning & Reporting * Provide regular account reviews and performance reports to clints and internal leadership * Identify opportunities for upselling and cross-selling IT services * Report directly to the VP of Sales providing insights and updates on account health and growth opportunities Customer Advocacy * Act as the voice of the customer within the organization * Drive resolution of technical issues and ensure customer satisfaction * Facilitate feedback loops between clients and product/service teams Qualifications * Proven experience in technical account management, solution architecture, or IT consulting * Strong Understanding of enterprise IT infrastructure, cloud services, and managed solutions * Excellent communication, presentation, and interpersonal skills * Ability to manage multiple high-profile accounts with professionalism and strategic insight * Experience with creating BoMs and SoWs for complex IT projects Preferred Skills * Familiarity with Rx IT solutions and service delivery models * Technical certification (e/g/., Cisco, Microsoft, AWS) are advantageous