AI Programs & Operations Liaison
EchoStar's Direct Sales organization is scaling artificial intelligence across its frontline operations — and we're looking for a sharp, ambitious, technically-minded person to help make it happen. As our AI Programs & Operations Liaison you'll sit at the intersection of cutting-edge AI capabilities and the real-world needs of our sales agents and customers. What Success Looks Like (Objectives): Candidates must be willing to participate in at least one in-person interview.
This is a builder's role for someone early in their program management journey who wants to grow fast. You'll help turn early-stage AI concepts into high-performing production features, translate messy data into clear insight, and keep cross-functional teams moving in the same direction. If you're energized by AI, thrive in fast-moving environments, and want a seat where your analytical and communication skills directly shape the business — this is for you.
Help build and maintain the AI roadmap and project backlog, partnering with senior stakeholders to prioritize for business value, team capacity, and ROI Translate complex data and call trends into actionable insights , surfacing gaps in training, staffing, and operational processes Support the design and rollout of AI-driven projects that measurably improve the Direct Sales agent and customer experience Coordinate cross-functional project plans , helping anticipate risks and keep key deliverables on track Prepare clear, data-driven updates on project status and business impact — with growing opportunities to present directly to senior leadership Core Skills, Competencies, and Key Experiences (What you’ll bring) High AI literacy - functional awareness of AI/ML models, Generative AI, and Agentic AI, and genuine curiosity about applying them to real business problems Strong analytical thinking - comfort interpreting performance metrics and call trends to make data-informed decisions Clear communication - the ability to synthesize technical concepts into simple, compelling updates for both technical and business audiences Collaborative drive - eagerness to coordinate across teams and build influence without direct authority Composure in fast-paced environments - able to juggle competing priorities and shifting deadlines Additional Qualifications Interest in or progress toward a PM certification (CAPM, PMP, or Scrum) Exposure to roadmapping, backlog, or project-tracking tools (Jira & Ignite a plus) Minimum Requirements: Minimum Education: Bachelor's or Master's degree in Business or a STEM field (e.g., Information Systems, Mathematics, or related) Minimum Experience: 2+ years