Men’s Clothing Sales Associate - Mall Saint Matthews

Position Summary The Men's Clothing Sales Associate delivers a best‑in‑class customer experience by driving sales, providing expert product knowledge, and maintaining a visually compelling sales floor. This role focuses on building client relationships, executing merchandise recovery, and accurately communicating merchandise‑on‑hand opportunities to support store performance and profitability. Key Responsibilities Customer Experience & Sales Drive sales performance through personalized service and proactive engagement.

Utilize suggestive selling techniques to increase units per transaction and strengthen customer loyalty. Offer knowledgeable style guidance, fit recommendations, and product solutions based on customer needs. Maintain a positive, professional, and customer‑focused presence at all times. Clienteling Build and maintain a personal client book through relationship‑building, follow‑up communication, and outreach.

Leverage client data, preferences, and history to increase repeat visits and long-term loyalty. Deliver a personalized shopping experience that aligns with each client's lifestyle and wardrobe needs. Merchandising & Presentation Execute daily merchandise recovery to ensure the sales floor is neat, organized, and visually appealing. Support floor set execution, replenishment, folding standards, and visual direction as assigned.

Ensure merchandise is properly sized, signed, tagged, and displayed according to company standards. Inventory & Operations Verify merchandise-on-hand (MOH) accuracy by checking stockroom and sales floor quantities. Identify, document, and communicate out-of-stock issues, replenishment needs, and inventory discrepancies. Assist with shipment processing, product organization, and inventory control procedures.

Adhere to all operational policies and asset protection guidelines. Core Competencies & Accomplishments Sales Focus - Drives sales performance through confident engagement, strong product knowledge, and effective suggestive selling; identifies opportunities to maximize revenue and customer satisfaction. Customer Service Excellence - Provides exceptional service through active listening, personalized recommendations, and positive interactions; ensures every customer feels supported and valued; takes responsibility for creating a seamless experience.

Clienteling & Relationship Building - Builds lasting customer relationships through outreach, follow-up, and tailored service; maintains accurate client records to support repeat business and higher sales potential. Results Orientation - Makes informed decisions that support sales, customer satisfaction, and operational efficiency; adapts quickly to changing business needs while maintaining high performance standards.

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