Customer Service Representative (CSR) – Bilingual (English/Spanish)

Job Title: Customer Service Representative (CSR) – Bilingual (English/Spanish) Salary Range: $48,000 – $55,000 annually Start Date: Immediate Job Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) who is fully bilingual in English and Spanish and possesses strong Excel skills. This role is ideal for someone who thrives in a fast-paced environment, can manage data efficiently, and delivers high-quality support to a diverse customer base.

Key Responsibilities: Provide professional and timely customer support via phone, email, and chat in both English and Spanish Accurately document customer interactions, issues, and resolutions in internal systems Use Microsoft Excel to track, analyze, and report customer data, including creating spreadsheets, using formulas, and generating reports Resolve customer inquiries, complaints, and service requests with a problem-solving mindset Collaborate with internal teams to ensure customer issues are addressed efficiently Maintain up-to-date knowledge of company products, services, and policies Identify trends or recurring issues and escalate when necessary Qualifications: Fully bilingual in English and Spanish (written and verbal) Proven experience in a customer service or support role Strong proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, data organization) Excellent communication and interpersonal skills High attention to detail and strong organizational abilities Ability to multitask and manage time effectively Comfortable working in a fast-paced, deadline-driven environment