Job at a glance
Position Overview: The Food & Beverage Manager is responsible for the overall leadership, planning, and execution of all food and beverage operations at Grand Bloom. This includes all restaurants, bars, in-room dining, banqueting, and event services. In the pre-opening phase, the F&B Manager plays a critical role in concept development, service design, team building, and outlet readiness. Post-opening, the role focuses on operational excellence, guest satisfaction, revenue generation, cost control, and brand positioning.
This position requires a results-driven leader with strong operational expertise, a passion for hospitality, team development skills, and a keen eye for service details and quality standards. Core Responsibilities & Duties: 1. Pre-Opening Responsibilities: Finalize service concepts and ensure alignment with Grand Blooms positioning and guest expectations. Collaborate with Culinary and Projects teams on layouts, workflows, OS&E, tableware, and furniture selections.
Develop SOPs, service standards, and training manuals for all F&B departments. Recruit, onboard, and train the F&B team across all positions and outlets. Oversee outlet setup, table setups, buffet arrangements, POS installation, and menu programming. Lead dry runs, soft opening rehearsals, service simulations, and guest experience testing. 2. Operational Management: Oversee daily operations across all F&B outlets and banquet venues, ensuring quality, efficiency, and consistency.
Drive service excellence, guest personalization, and timely execution across all meal periods and events. Monitor service flow, floor coverage, table turnover, and staff productivity during peak and off-peak times. Maintain impeccable cleanliness, setup, and ambiance in all venues. 3. Financial Oversight & Revenue Management: Develop and manage the F&B departments operating and capital budgets.
Monitor revenues, cost of sales, labor costs, and operating expenses to meet or exceed financial targets. Lead initiatives in upselling, promotional campaigns, signature events, and loyalty activation. Analyze P&L statements, guest checks, and revenue reports to identify areas of opportunity. 4. Guest Satisfaction & Quality Control: Maintain strong presence in outlets and banquet areas to interact with guests and resolve issues in real-time.
Handle guest complaints professionally, ensuring prompt service recovery and follow-up. Monitor and respond to guest feedback through internal and online platforms. Ensure food safety, hygiene, and sanitation procedures (HACCP) are fully implemented. 5. Team Leadership & Development: Lead by example, creating a culture of teamwork, professionalism, and high service standards. Conduct daily briefings, weekly departmental meetings, and continuous onthe-job training.
Mentor outlet managers and supervisors to ensure accountability and leadership at every level. Promote internal talent development and succession planning. Reporting: Reports directly to the General Manager Works closely with the Executive Chef, Rooms Division Manager, Events & Sales Team, and Marketing Submits regular reports on F&B performance, guest satisfaction, outlet KPIs, and staffing needs Coordination: With Culinary Team: Menu planning, service coordination, event execution, dietary needs, and quality control With Sales & Events: Banquet planning, site visits, group catering, wedding planning, and corporate functions With Finance: Budgeting, procurement approvals, cost control, and billing accuracy With HR: Manpower planning, training, appraisals, disciplinary actions With Engineering & Housekeeping: Equipment maintenance, cleanliness, and outlet readiness Outlets & Services Under Responsibility May Include: Signature Rooftop Restaurant (e.g., SKY|13) All-day Dining Restaurant Lobby Lounge & Café In-Room Dining Banqueting & Event Spaces Mini Bar Services Pool Bar / Seasonal Outlets (if applicable) The Food & Beverage Manager is the face of Grand Blooms dining experience responsible for transforming every meal and every moment into a refined, memorable, and guest-centric journey.
This role defines the tone, standards, and culture of service excellence from pre-opening to full operation.