Job at a glance
Our client is an AI-native Third-Party Administrator disrupting the $200B insurance claims industry. As the Founding Account Manager , you will report directly to the CEO. This is a high-impact, high-intensity role where you won't just follow a script—you will write the playbook. What You'll Do Quarterback the Relationship: Own the full customer lifecycle from initial onboarding to long-term renewal.
Drive Implementation: Lead customer onboarding, building project plans and driving timelines to ensure seamless go-lives. Strategic Growth: Identify and close expansion opportunities (new programs, regions, or service lines) to maximize account value. Cross-Functional Leadership: Coordinate with Operations, Claims, and Product teams to unblock technical issues and maintain client confidence. Risk Mitigation: Monitor account health, manage SLAs, and lead de-escalation efforts during high-pressure situations.
Who You Are 5+ years in Account Management or Customer Success, specifically managing insurance, fintech, healthcare, or HR systems. A background in Insurance or InsurTech is highly preferred. You thrive in "zero-to-one" environments and have experience building playbooks or CS motions from scratch. Proven track record of securing renewals and driving upsells/expansions. This role requires a high-energy, collaborative spirit.
You must be based in (or willing to relocate to) NYC for a 5-day in-office schedule. Why Join? This is a rare chance to join a scaling venture at the founding level. You will influence the product roadmap, build the account management department, and share in the company's success through meaningful equity.