Senior Product Manager — Subscription (f/m/d)

Our client is a Merchant of Record that lets companies sell software globally and manage the full subscription lifecycle. Today's Subscription Management Portal works — but it's limited, fragmented, and under-adopted, especially for complex and enterprise use cases. Your job: turn it into a scalable, core product capability. A shape-it role with room to expand scope as business priorities evolve. THE ROLE You own and evolve the subscription lifecycle experience end to end — vision, roadmap, discovery, delivery, and the business outcomes that follow.

You translate messy signals into clear priorities and trade-offs, work shoulder to shoulder with Engineering and GTM, and treat shipped features as a means to measurable impact, not the finish line. The role centres on subscriptions today, but asks for a holistic view of the product and company strategy — scope can shift as the business does. WHAT YOU'LL DO Own the vision and roadmap — turn signals into priorities and make clear trade-offs aligned with company strategy.

Define how customers manage subscriptions end-to-end: a scalable, self-service lifecycle experience. Drive retention, expansion, and self-service adoption via high-impact initiatives with clear business cases. Reduce onboarding and usage friction, and improve how the product integrates into client flows. Own the full product lifecycle from discovery to delivery with Engineering and cross-functional teams.

Own outcomes, not just delivery — make sure shipped features translate into measurable business impact. Align stakeholders and drive decisions on vision, priorities, and outcomes. WHAT YOU BRING The real must-haves: 6+ years in product management (SaaS, fintech, or ecommerce), owning customer-facing products end-to-end. Strong product judgment — you find the right problems to solve and make clear trade-offs.

Comfortable defining strategy from first principles in ambiguous spaces. Data-driven — you define success upfront and measure outcomes rigorously. Experience with complex systems and dependencies (payments, billing, platforms). Align and influence senior stakeholders; a bar raiser who mentors other PMs. Clear, concise communicator who simplifies complex topics and drives decisions. Nice-to-haves: Hands-on with subscriptions, billing, or invoicing systems.

Payments or commerce infrastructure experience. Entrepreneurial mindset — ownership, initiative, and drive; at home in fast-changing environments. WHAT'S IN IT FOR YOU A real ownership mandate: turn an under-adopted portal into a core product capability. Work hybrid or fully remote — with flexible hours. A personal L&D budget and structured development programs. Health & well-being benefits, pension/retirement plans, referral bonuses, and more.

A 200+ person, 30+ nationality team where people tend to stay. This role is placed by Characters Connection. We don't fill seats — we connect Characters. Every application is handled with discretion; the client's identity is disclosed upon mutual interest. Interested — or know someone who fits? Apply directly via this page or reach out to [email protected] .