Job at a glance
We are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for delivering exceptional customer service and technical support across a range of communication services. This will involve installing and repairing services, resolving technical issues, and providing education to customers on product usage and maintenance. Responsibilities : Demonstrate a strong work ethic and commitment to delivering high-quality results Apply critical thinking and technical skills to resolve complex technical issues Install and repair services using equipment such as modems, fiber optic cables, routers, switches, ONTs, and MDUs Collaborate with dispatch and foreman teams to prioritize tasks and manage resources effectively Provide excellent customer service and education on product usage, setup, and maintenance Maintain accurate records of inventory equipment and materials used for installations and repairs Requirements: High school diploma or equivalent required; associate degree in a technical field or relevant experience preferred Valid driver's license and clean driving record required Telecom and network data certifications preferred but not required Benefits: Competitive salary and comprehensive benefits package Opportunities for career advancement and professional growth On-site training program to ensure technicians are well-prepared for their responsibilities