Contract Customer Excellence Manager

Requirements Diploma/ Degree in Engineering or any related discipline with at least 4 years of experience Strong presentation, communication, and negotiation skills Ability to work effectively in cross-cultural environments Short notice or immediate starter Responsibilities Account management & Inside Sales Management Act as the primary strategic point of contact to manage partners and long-term partnership development Lead hyper care programs for new deployments, critical projects, major transitions, or high-priority customer accounts Escalation Management &Issue Resolution Manage all customer escalations including delivery delays, product issues, technical concerns, service disruptions and RMA matters Monitor customer feedback, service trends, and recurring operational challenges to identify root Internal Stakeholder Coordination & Customer Advocacy Represent key customer priorities internally to drive customer-centric decision-making Support sales and leadership teams during business reviews, task force meetings, and strategic planning sessions Maintain comprehensive documentation of customer interactions, escalations, hyper care activities, and commercial opportunities Generate monthly and quarterly business reports Location East Area (nearby to MRT Station)