Country Account Lead

Company Overview Jones Lang LaSalle (NYSE: JLL) is a global professional services and investment management firm specializing in real estate. Operating in 70 countries, JLL manages 3.0 billion sq ft of property and US$47.6 billion in real estate assets, delivering value to clients worldwide. Job Summary The Country Account Lead manages day-to-day client activities and Workspace Experience & Operations services across all Singapore sites, serving as the key on-site contact for client stakeholders.

Responsibilities Manage daily client service delivery across all Singapore sites to meet or exceed client KPIs and SLAs, ensuring exceptional client satisfaction Proactively engage and communicate with client stakeholders at multiple organizational levels to align service delivery with expectations Build and maintain strong, collaborative client and stakeholder relationships to support long-term partnership success Lead, coach, and develop a high-performance team by fostering motivation, trust, ethical conduct, and succession planning Cultivate a collaborative team culture that drives performance excellence and supports continuous training and development Oversee technical and workspace operations, ensuring compliance with Critical Environment Management (CEM) requirements and industry best practices Implement and maintain building procedures and performance measures to optimize operational standards and reduce costs Provide 24/7 emergency call support and attend site as needed to resolve critical issues promptly Ensure full compliance with all local and governmental regulations, including health, safety, and fire standards Develop, implement, and maintain site risk management programs, including audits, disaster recovery, and business continuity plans Manage accurate escalation and incident reporting procedures to support timely resolution and compliance Prioritize adherence to sustainability programs and deliver services aligned with JLL and client Net Carbon Zero and Diversity & Inclusion goals Manage vendor relationships to ensure timely, budget-compliant service delivery and adherence to client procurement guidelines and JLL best practices Monitor vendor performance through KPI and SLA score tracking and initiate corrective actions as needed Oversee contract management to ensure professional delivery, cost-effectiveness, timely renewal, and best value for clients Prepare and manage annual budgets for operations and capital works, ensuring financial targets and controls are met in accordance with JLL’s Code of Ethics Ensure timely contract billing and adherence to financial processes including budget management, invoicing, and purchase orders Promote and maintain a safe working environment by enforcing statutory regulations and managing incident escalation effectively Communicate clearly and professionally with internal teams, clients, and vendors to support operational excellence and stakeholder engagement Apply strategic problem-solving and analytical skills to address complex operational challenges and deliver long-term solutions aligned with the banking and financial environment Required competencies and certifications Knowledge of local occupational health and safety requirements Understanding of critical environments and technical property systems including Computer Room Air-conditioning, Chiller, Fire Protection, Mechanical & Electrical, and BMS systems Proven ability to interpret and manage commercial contracts Strong budget management and financial analysis skills Experience working in financial or investment banking environments Preferred competencies and qualifications Bachelor’s degree in facilities management, building, business, or related field and/or 5+ years of relevant experience