Customer Service Associate (Client Facing) #ESS

Novena/ Marine Parade Permanent Up to $3000/month Monday to Sunday (3+2 work week) Weekdays 1pm-10pm/ Weekends 830am-630pm (with 1 hour break) About the job: Weare seeking a Customer Service Associate, to assist the team in frontlineoperations at the front desk ensuring smooth operations. You will need todisplay a professional image by delivering high-quality service experience and accurate information to customers Responsibilities: •Accountabilities,responsibilities and main duties: •Abilityto deliver professional and high-quality service experience in acustomer-facing role Identifycustomers’ needs and have them assessed to maintain a continuous high level ofcustomer service delivery and satisfaction •Takingownership of customers’ problems and follow through effectively and efficientlyto resolution within the SLAs.

•Keymember of the customer support function in establishing continuous improvementof processes to promote customer satisfaction •Maintain close liaison with all other departments to have a good understanding of theoperational flow and ensure seamless client experience All Interested candidates are invited to email your resume in MS Word format to: [email protected] Please include your full working experience, education background, notice period, expected salary.

Shermaine Soo Yi Ning (R1877837) Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599 Recruiter's ref code: #ESS We regret to inform that only suitable candidates will be shortlisted for an interview.