Job at a glance
Responsibilities • Provide expert-level technical support for hardware, software, and network issues. • Respond to, document, and resolve complex service tickets in a timely manner. • Assist users with advanced installations, configurations, and troubleshooting. • Lead the deployment and integration of new hardware and software systems. • Conduct acceptance testing and ensure compatibility with existing infrastructure.
• Perform regular system maintenance, updates, and backups. • Monitor and optimise the performance of end user computing systems. • Implement and enforce security measures and conduct regular audits. • Develop and maintain disaster recovery plans and procedures. • Diagnose and resolve complex technical issues, performing root cause analysis. • Develop and implement preventive measures to reduce the occurrence of issues.
• Collaborate with other IT teams to address and resolve cross-functional problems. • Mentor and provide technical guidance to junior EUC engineers. • Foster a collaborative and innovative team environment. • Assist in the development of support documentation and training materials. • Work with cross-functional teams to understand and meet support requirements. • Maintain detailed documentation of system configurations and support activities.
• Prepare and present reports on system performance, issues, and resolutions. Requirements • Bachelor in Computer Engineering or equivalent • Possessed minimum 5-6 years of relevant EUC experience • Experience with handling end user equipments and large volume of users • Experience in VIP support and vendor management • Good interpersonal skills to manage end users, stakeholders and vendor • Able to travel to different sites for support as and when required • Experience in healthcare domain environment will be a plus Licence no: 12C6060