INSIDE SALES EXECUTIVE ( 1 year contract)

RESPONSIBILITIES Sales & Customer Engagement - Act as the primary focal point for customer engagement, tenders, and order‑related matters, ensuring prompt responsiveness and proactive customer communication for Key Responsibilities Tenders / Inquiries Support & Management - Owns and manage end‑to‑end RFQ and tender support, including document review, cross‑functional coordination, CRM administration, timely submissions, and submission tracking Order to Cash Support and Management - Own the Order‑to‑Cash process end to end, from order validation through fulfillment, invoicing, and collection - Oversee order management and fulfillment by validating orders, coordinating with mills, logistics and inspection teams, and monitoring delivery schedules and OTIF performance - Ensure accurate and timely invoicing in line with contractual terms, support collections and credit control activities, and prepare sales‑related accruals in collaboration with Finance Performance Reporting & Business Operations Support - Maintain accurate commercial records and deliver timely business reporting, including dashboards, forecasts, KPIs, bookings, backlog, OTIF, and accrual reporting Sales Operations & Analytics - Own sales operations reporting and analytics by driving regular reporting cadence, supporting S&OP and sales demand planning through demand consolidation and variance analysis, developing and automating dashboards, driving data-accuracy and process improvements, and ensuring strong data governance across CRM, ERP, and related systems Routine Meetings - Lead and coordinate routine commercial, tender, demand, and mill review meetings, ensuring effective communication, documentation, and action follow‑up Requirement: Minimum Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent Preferred certifications: CRM Tools, Data Analysis (Excel, Dynamics, Power BI, SQL Basis) Minimum 3–5 years total experience in inside sales, order management, or sales operations within OCTG, line pipe, oilfield services, or heavy industrial environments Minimum understanding and user of any ERP system Demonstrates ability to effectively utilize technology platforms including Customer Relation Management (CRM) Tools