IT Manager

Job Summary: Responsibilities Project Management Manage IT projects from initiation to closure, including requirements gathering, vendor coordination, UAT, and post-implementation review Maintain project documentation, timelines, and status updates; escalate risks to management as needed Coordinate with internal stakeholders across departments to align IT deliverables with business needs Handle multiple concurrent projects independently Systems & Infrastructure Administration Administer technology systems end-to-end, ensuring all platforms are configured, maintained, and running to standard Manage on-site network infrastructure, including configuration, monitoring, and troubleshooting to maintain uptime Own system upgrades, new property rollouts, and third-party integrations from setup through go-live Maintain accurate asset registers, network diagrams, and infrastructure/system documentation Ensure compliance requirements for payment workflows are met; coordinate with Finance and relevant providers, validating workflows before deployment Proactively monitor guest-facing and back-office systems, resolving issues before they impact operations Vendor Management Manage relationships with IT vendors and service providers; monitor SLAs and handle escalations Evaluate new vendors and prepare recommendations for management review Track IT expenditure and flag budget variances Helpdesk & End-User Support Provide first-line IT support to all staff; triage and resolve issues or escalate as appropriate Manage user accounts and onboard new employees onto IT systems Prepare user guides and conduct basic IT training for non-technical staff Requirements Must Have: Minimum 2 years of relevant IT experience with demonstrated project ownership Strong communication and vendor management skills Able to work independently and prioritize across multiple tasks Singapore Citizens and Permanent Residents are welcome to apply Good to Have: Diploma or Degree in Information Technology, Computer Science, or equivalent Experience in hospitality IT (PMS, POS, in-room systems) Project management certification (PMP, CAPM, or PRINCE2) Hands-on experience with networking (LAN/WAN, Wi-Fi, firewalls) and Windows/Linux environments Working Arrangement: Based in Singapore; occasional travel to regional properties may be required Availability for after-hours support during critical system events or go-lives