Lead Business Analyst (Archibus, IWMS)

Responsibilities Act as the liaison between customer stakeholders, project teams, and IWMS software vendors. Participate in planning sessions and represent customer interests when required. Guide customers on cost-benefit analysis, timelines, operational impacts, and change management decisions. Lead requirements gathering, analysis, documentation, mockups, and approval processes. Create and maintain documentation, including As-Is/To-Be processes, SOPs, KPIs, reporting requirements, and data management plans.

Collaborate with project teams on solution design, test cases, change requests, and project deliverables. Manage project scope, user acceptance testing, installation, deployment, and implementation activities. Identify and drive process and system improvement initiatives. Train end users on IWMS functionality and business processes. Educate clients on industry best practices and emerging trends. Analyze data, identify quality issues, and recommend corrective actions.

Engage stakeholders across all organizational levels to understand and address business needs. Lead multiple IWMS projects and workstreams, ensuring delivery within scope, schedule, and budget. Serve as a strategic advisor to REFM leadership on technology roadmaps and process improvements. Mentor and develop junior Business Analysts through coaching and structured development plans. Assign, monitor, and balance work across the Business Analyst team.

Review and validate BA deliverables for quality, accuracy, and adherence to standards. Facilitate stakeholder alignment and drive consensus on priorities, scope, and timelines. Requirements Education Bachelor’s degree in a related discipline or equivalent experience. Experience 7-8 years of Business Analyst experience, including project leadership and mentoring junior staff. 5+ years of experience leading requirements analysis, documentation, and management across multiple projects.

Experience working within formal project management methodologies (PMI, Agile, Lean, Six Sigma, etc.). Experience implementing and deploying ARCHIBUS or similar IWMS solutions. Required Skills Solid analytical, problem-solving, and communication skills. Ability to explain complex concepts to non-technical users. Experience in requirements gathering, process analysis, documentation, and testing. Proficiency with Microsoft Word, Excel, Project, Visio, and PowerPoint.

Experience delivering presentations and end-user training. Ability to manage projects, priorities, and stakeholder expectations. Must have: Experience with ARCHIBUS, TRIRIGA, or other IWMS platforms. Knowledge of Facilities Management, Real Estate, and Asset Management practices. Familiarity with AutoCAD and document management systems. Knowledge of Crystal Reports, Business Objects, or similar reporting tools.

Experience supporting technology roadmap and process improvement initiatives. Leadership Competencies Proven ability to lead cross-functional teams and multiple workstreams. Experience coaching, mentoring, and developing junior Business Analysts. Good stakeholder management, negotiation, and decision-making skills. Ability to balance strategic planning with execution.