Job at a glance
Key Responsibilities · Support the operation and maintenance of enterprise LAN, WAN, wireless, data center, cloud-connected, and SD-WAN environments. · Provide hands-on network support for infrastructure projects, and business initiatives. · Configure and deploy network equipment using approved designs, standards, and implementation procedures. · Maintain and tune network monitoring systems, including device onboarding, alert thresholds, dashboards, and notification rules, to improve visibility and reduce unnecessary alerts.
· Perform network maintenance, software upgrades, hardware replacements, and technology lifecycle activities. · Troubleshoot connectivity, routing, switching, wireless, and network performance issues. · Prepare implementation plans, validation steps, rollback procedures, and change records with guidance from senior engineers when needed. · Create and maintain network diagrams, device configurations, inventories, operational procedures, and troubleshooting documentation.
Required Qualifications · Approximately 3 to 4 years of experience supporting enterprise network infrastructure and operations. · CCNA-level knowledge of routing, switching, and TCP/IP networking fundamentals. · Working knowledge of Layer 2 and Layer 3 networking, VLANs, 802.1Q trunking, port channels, Spanning Tree, EIGRP, and basic BGP concepts. · Experience supporting enterprise campus, WAN, data center, or wireless network environments.
· Familiarity with network monitoring, incident management, and change management processes. · Ability to create and maintain clear technical documentation, diagrams, implementation procedures, and troubleshooting notes. · Ability to organize assigned work, manage multiple priorities, and escalate issues appropriately. · Strong collaboration, communication, problem-solving, and organizational skills.
· Fluent written and verbal English communication skills. Preferred Qualifications · Experience using AI-assisted tools for network troubleshooting, log and configuration analysis, documentation, automation, or other network engineering tasks. · Experience supporting Aruba wireless technologies. · Familiarity with SD-WAN technologies, including HPE Aruba Networking EdgeConnect, formerly Silver Peak.
· Familiarity with Aruba ClearPass or other network access control technologies. · Exposure to AWS networking, cloud routing, Direct Connect, Transit Gateway, or hybrid cloud connectivity. · Familiarity with F5 load-balancing technologies. · Experience supporting network segmentation or access-control initiatives. Education and Certifications · Cisco CCNA certification or equivalent knowledge and experience.
· Additional Cisco, Aruba, AWS, or other relevant technical certifications are beneficial.