Operations Admin Assistant

Responsible for day-to-day admin duties which include attending to all incoming phone calls and emails Maintain database, filing, scanning and photocopying Provide support in daily operation activities and general office administration Prepare weekly and monthly reports for operations. Assist in prepare quotation. Compile and submit monthly performance reports and mandatory records to the managing agent on time and accurately Keep worker records current, IC, work permits, medical clearances, uniforms and equipment Track cleaning performance against KPIs and prepare documentation for audits and inspections Log and follow up on complaints, incidents and customer feedback Support monthly site meetings, minutes and action tracking Act as the administrative link between site supervisors, the managing agent and HQ Any other ad-hoc administrative tasks assigned Requirements: Diploma or equivalent; 1–3 years in facilities / cleaning contract administration (or similar) preferred Strong MS Excel and document-control skills; organised, accurate and deadline-driven Comfortable coordinating with site teams and clients Experience with government or institutional contracts is a plus Meticulous, highly motivated and well organized Proficient in English and Mandarin Possess working knowledge of Microsoft Office Multitasking and time-management skills, with the ability to prioritize task One year contract （renewal subject to performance and business need）