Operations Excellence Manager (East / 3PL) [EL]

Successfully delivered end-to-end freight forwarding implementation projects across global air, ocean, road, and rail networks Coordinated cross-functional teams to achieve seamless integration between operations, IT systems, and customer requirements Converted business requirements into standardized SOPs/eSOPs, ensuring consistent and error-free execution Supported full system implementation lifecycle including SIT/UAT, deployment, troubleshooting, and post-go-live support Ensured on-time and controlled project delivery through strong management of timelines, risks, and resources Strengthened stakeholder communication through structured updates and performance reviews Delivered training and operational readiness programs for internal and external stakeholders Maintained post-implementation governance to ensure service quality and compliance across stations Improved operational visibility through KPI tracking and business performance monitoring Drove process improvements and EDI integration, enhancing efficiency and service reliability We regret only shortlisted candidates will be contacted.

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