Job at a glance
JOB RESPONSIBILITIES: Work on sales opportunities assigned from the sales team Work closely with prospective customer’s stakeholders on requirement gathering, clarifying / scoping any unclear or ambiguous areas, and recommend possible solutions to address the requirements Build and size out outsourcing solutions based on customer requirements, aligned with delivery team capabilities Manage internal process from bid qualification recommendations, internal coordination and obtaining quotations from product partners / distributors Providing timely updates to internal stakeholders on progress on tender and proposal submissions Support business development team to work on new product & services portfolio ACCOUNTABILITIES AND PERFORMANCE MEASUREMENTS: Able to prepare logical & precise clarification questions to scope and size the opportunities accurately Able to participate as an active member in meetings or calls to clarify unclear requirements with customer Able to produce quality costings, solutions, and proposals Maintain high customer satisfaction ratings that meet company standards Complete required training and development objectives within the assigned time frame Automate/improve processes for higher efficiency and accuracy Able to work under pressure to meet assigned timeline for tender submissions and with quality proposed solutions QUALIFICATIONS: Minimum Diploma/Degree in IT or Computer Science or equivalent Minimum 2 to 3 years of sales or sales engineering experience in a business-to-business, large/strategic customer segment; or Experience in outsourcing account management (Managed Services); and/or Minimum three years of Infrastructure support (e.g.
Wintel, Unix, Network…etc.) experience; and/or Minimum five years of End User Support (e.g. Onsite, W2W, Projects, Helpdesk…etc.) experiences Candidate with tender handling experiences will be added advantage Product qualification or IT service management certification (e.g. ITIL, PMP or Prince) will be an added advantage PC proficiency and good working knowledge of office suite (Word / Excel / PowerPoint) Working Days/ Hours: Mon - Fri, 9am to 6pm