Restaurant Sales Manager

This role requires someone who is energetic, service-oriented and capable of managing both restaurant and event operations in a fast-paced environment. Key Responsibilities Operations Management Oversee day-to-day restaurant operations Ensure smooth service during lunch, dinner and events Maintain high standards of food quality, cleanliness and customer service Monitor opening and closing procedures Ensure SOP compliance across all departments Team Management Lead, supervise and motivate service and kitchen teams Conduct staff training and performance evaluations Prepare staff schedules and manpower planning Foster a positive and professional working environment Customer Experience Handle customer feedback and service recovery professionally Build strong guest relationships and improve customer satisfaction Ensure guests enjoy a memorable dining experience Sales & Business Development Drive restaurant sales and operational profitability Support marketing campaigns and promotional activities Assist in corporate events, weddings and private functions Increase customer retention and repeat business Inventory & Cost Control Monitor stock ordering and inventory management Control food cost, beverage cost and wastage Work closely with suppliers and vendors Ensure proper stock rotation and storage practices Compliance & Hygiene Ensure compliance with SFA and workplace safety regulations Maintain restaurant cleanliness and hygiene standards Ensure food safety and sanitation requirements are followed Requirements Preferred Qualifications Minimum 3–5 years of experience in F&B or restaurant management Experience in cafés, lifestyle restaurants, beach clubs or event venues preferred Strong leadership and communication skills Ability to work in a fast-paced environment Strong problem-solving and multitasking abilities Customer-focused mindset with excellent interpersonal skills Knowledge of POS systems and restaurant operations Able to work weekends, public holidays and night shifts