Sales Service Executive

About Us Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products. For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.

This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals. Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions. Responsibilities: Ensure the organization meets/exceeds customers' expectations and complies with TIS internal sales requirements.

Ensure the Sales Service team provides a complete and timely resolution, attending to queries and resolving issues leading to positive outcomes for Sales in the Asia Pacific region. Data, Tools and systems – Supporting the Sales team in execution through the sufficiency and efficiency of Sales information and database management Prepare quotations and calculate pricing under various Incoterms (EXW, CFR, CIF).

Perform margin and profitability computation to support business decisions. Maintain pricing governance and ensure consistency across regional accounts. Support sales teams with pricing, customer requests, and commercial enquiries. Establish and implement guidelines, standards, and processes to meet customer SOPs and global requirements, particularly for Multinational Accounts (MNA), Regional Accounts (RGN), and Japan Accounts (JA).

Facilitate coordination and collaboration among Sales teams across the Asia Pacific region. Prepare, analyze, and submit monthly sales reports and business performance metrics. Provide coaching, training, and performance guidance to Sales Service team members to ensure capability development and operational excellence. Manage, maintain, and execute activities following the plans for each calendar year Coordinate customer visitation – booking of meeting rooms, preparing and provide refreshments for customer meetings and visits.

Liaise with internal teams to facilitate smooth customer visit logistics. Qualifications: Diploma/Degree in Business, Supply Chain,Finance, or related field. Minimum ( 2 ) years of relevant experience Excellent organizational and time management skills. Basic knowledge of process on PRE Sales, after-sales activities, and supply chain. Excellent written and oral communication skills required. Self-starter with an ability to identify areas for improvement.

Must possess an enthusiastic personality and foster a positive work environment. Client-focused attitude – a customer advocate. Must have exemplary follow-up skills and the ability to resolve issues across departments and teams, with internal and external customers and Affiliates, in a mutually beneficial way for all parties. Good analytical skills to assess customer needs, coupled with the ability to problem-solve across cross-functional interfaces (R&D, QA, Operations, Supply chain, and Sales).

Goal and team-driven, good motivator and facilitator to ensure that set targets are realized; shows leadership and direction. Good knowledge of international Trade practices in Asia Pacific; basic supply chain and/or international Trade knowledge. Excellent Excel, Word, and PowerPoint skills.