Job at a glance
• Develop and deliver internal training programmes for the company’s health, wellness, beauty and product-related projects. • Provide theoretical and practical training to consultants, therapists, sales personnel and outlet employees. • Translate new projects, products and service concepts into structured training materials and operating procedures. • Coordinate with the China headquarters to understand project requirements, treatment concepts, products and training standards.
• Localise training programmes and operational procedures for implementation in Singapore. • Conduct onboarding training for newly recruited employees. • Provide ongoing refresher training, skills assessments and performance coaching. • Train employees on product knowledge, customer consultation, service procedures, sales techniques and customer relationship management. • Support the introduction and implementation of new services and products across all company outlets.
• Develop training manuals, presentation materials, assessment forms and standard operating procedures. • Conduct practical demonstrations and supervise employees during hands-on training. • Evaluate employees’ knowledge, practical skills and service performance. • Identify training needs and recommend improvement plans to management. • Monitor the consistency and quality of services provided across all outlets.
• Assist with outlet openings, employee preparation and the implementation of operational standards. • Collect feedback from employees and customers to improve training content and service procedures. • Maintain proper records of training attendance, assessments and employee development. • Work closely with management, outlet managers, therapists and sales teams to achieve the company’s operational and revenue targets.
• Perform other training and consulting duties assigned by management.